Our PDR Service Terms and Conditions

• Technical Characteristics: PDR (Paintless Dent Repair) is a specialized process that restores sheet metal through physical manipulation without the use of body fillers (bondo) or repainting.
• Repair Quality: Our technicians will strive for the best possible restoration. However, the final result is subject to the depth and location of the dent (e.g., reinforcement bars, edges), the material of the panel (aluminum vs. steel), and the current condition of the paint.

By commissioning PDR services, the client understands and agrees to the following potential risks:
• Paint Cracking/Peeling: If the repair area has undergone non-OEM (aftermarket) repainting or filler work, or if the original paint is aged or brittle, the paint may peel or crack during the pushing/pulling process. In such events, the company shall not be held liable for any paint repair costs.
• Repair Limitations: For sharp dents (creases) or those located on structural stress points, minor imperfections (such as high spots or slight texture/waves) may remain after repair. 100% visual perfection may not be achievable in extreme cases.
• Disassembly & Reassembly: To access the backside of a dent, it may be necessary to remove interior panels, trim pieces, or light assemblies. If plastic clips or fasteners break due to material aging, our priority will be the restoration of function; the cost of replacing such consumables shall be borne by the client.
• Access Holes (Drilling): If no existing access point is available to reach the back of the dent, necessary drilling may be performed only with the client's prior consent. All holes will be sealed with professional anti-rust plugs upon completion.
• Paint Protection Film (PPF): If the vehicle is wrapped in PPF, the use of glue-pulling techniques carries the risk of film delamination or tearing. This risk is assumed by the client. We will consult with the client before proceeding with any glue-pulling on PPF.

• Acceptance Standards: The quality of the repair will be evaluated under a professional line board (PDR light) or in natural light.
• Fee Agreement: If the desired results cannot be fully achieved due to overstretched metal or structural constraints, the service fee may be reduced at the company’s discretion.

1.Limitation of Liability
​Uncontrollable Damages: KoDentSolutions shall not be held liable for any damages occurring during transit that are beyond the driver’s control and not caused by driver negligence. This includes, but is not limited to, windshield cracks or paint chips caused by road debris/rocks, tire damage from potholes, and natural disasters.
​Mechanical Failure: The Company is not responsible for any pre-existing mechanical issues, electronic system malfunctions, or natural wear and tear that may occur during the transport of the vehicle.

​2. Insurance Coverage
​The vehicle owner confirms that the vehicle is covered by a valid and subsisting automobile insurance policy as required by law.
​In accordance with Alberta (or local) insurance regulations, the owner’s automobile insurance shall serve as the Primary Insurance in the event of an accident while the vehicle is in operation. The Company’s commercial insurance will serve as secondary coverage or be applied based on the legal determination of liability.

​3. Vehicle Condition Report
​A preliminary inspection and photo/video documentation of the vehicle’s interior and exterior will be conducted by both parties prior to pick-up. KoDent Solutions not responsible for any pre-existing dents, scratches, or structural damages identified during or prior to this inspection.

​4. Personal Property
​Owners are advised to remove all personal valuables from the vehicle prior to pick-up. The Company assumes no liability for the loss, theft, or damage of personal items left inside the vehicle, including but not limited to cash, electronic devices, and jewelry.

​5. Traffic Violations
​The Company will be responsible for any traffic violations resulting from the driver’s behavior during transit (e.g., speeding, illegal parking). However, any fines resulting from the vehicle’s condition or documentation (e.g., expired registration, burnt-out lights, equipment failure) shall be the sole responsibility of the vehicle owner.